Return / Exchange Policy
We stand behind our goods and services and want customers to be satisfied with them. Before every package leaves our facility, it is carefully checked by our fulfillment team. If you receive an item that has any damage, you must notify our Customer Service team immediately.
We do not issue refunds under any circumstances and exchanges in limited circumstances.
Items that have been washed, have stains or any other defect resulting from being in the clients care are not eligible for any form of exchange. if noticed anytime during the exchange process, the said item will be returned to the client.
Within Nigeria - To process and exchange within Nigeria we must be informed via phone, Instagram or email within 24 hours of delivery. Note that communication after this timing will not result in any exchange.
International - We allow 3 days for international exchanges from the date of delivery.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
Gift cards; sale items, discounted items.
Only regular priced items may be refunded or eligible for exchange, unfortunately sale items or promotional items (when a discount code is applied) cannot be refunded and do not qualify for exchanges. This includes items given under free shipping promotions.
Refunds (Not applicable in most instances)
We do not do refunds under any circumstance unless when the product is damaged at the point of receipt and immediately returned to the dispatch.
Your returned item is received and inspected, you will be notified electronically of the status of your return request.
All refunds will be credited to your original form of payment or a Stylestation Gift Card. When returning a gift, you'll receive your refund only on a Stylestation Gift Card. If we choose to provide a refund:
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
We only replace items if they are defective or damaged at the point of delivery. If you request an exchange for the same item, please contact Customer Care via email at: firstname.lastname@example.org.
Clients cannot make requests for returns on basis of fabric quality, design or color as clients are expected to have made all such inquiries at the point of purchase or before. The company is not liable for any misunderstanding or lack of information on the part of the customer.
Please note, we do NOT accept returns or exchanges for wrong size selection, we have a size guide detailed on the site to aid with selecting the right size, kindly check this as 99.9% of the time, the item will fit great if the closest size is selected. We also offer custom sizing at a fee for shoppers in between sizes.
As a rule we do not make new outfits for exchanges regardless of the prevailing circumstances. Discounted items do not qualify for any form of exchange or compensation.
Cost of exchanges including courier and handling charges are always borne by the client.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We will revert on a shipping address and point based on the city of purchase, mainly it will be a Lagos, Nigeria address.
Note: Customers shipping items of N20,000 or more should consider using a track-able shipping service or purchasing shipping insurance.
Receipt of returned merchandise cannot be guaranteed. The onus is solely on the customer to follow up, no liability will be borne for items lost in transit. We advise clients to use only trusted delivery services that offer insurance on items dispatched.
Third Party Requests
In all instances returns or questions regarding returns/exchanges will only be attended to if sent by the purchasing party. No agent, friend, family member or associate of the purchasing party may request for such information and or feedback as regards such circumstances. In all instances the company will not honor such request and such information is deemed private and personal to the purchasing party.
Customers have 3 hours post order to cancel their orders, orders not cancelled within this time frame will result in a 50% surcharge on the total cost of the order. This also applies to material changes in the order such as size, fabric, length, address etc. It is the responsibility of the client in all instances to provide accurate information when making an order, failure to do so will not result in any form of compensation.